Frequently Asked Questions

What type of treatment can I use a payment plan for?


DentiCare Payment Plans can be used for a wide range of general dentistry, cosmetic dentistry and orthodontic treatments. You can use a payment plan for teeth whitening, dental implants, crowns and veneers and most other dental procedures. You can also use a payment plan to cover the cost of your Orthodontic treatment as well including Invisalign and all types of braces.

How do I know if I will be eligible for a DentiCare payment plan?


To be eligible for a DentiCare Payment Plan you need to be over 18, an Australian citizen, employed and not subject to any debt or bankruptcy agreements.

Can I use a DentiCare payment plan in conjunction with my Health Fund?


Yes! Your DentiCare payment plan can easily be adjusted to include your Health Fund Refund. This will be transacted as per usual process at your practice and they will advise us to make the adjustment.

What do I need to be aware of when considering different payment plan options?


When considering any over-time payment option, it’s important to consider manageability of payments. You should also be aware that some payment plans are consumer credit so may charge additional fees, interest (if not paid within an interest free period), account keeping fees etc.

Is a DentiCare payment plan a credit contract?


DentiCare is simple direct debit payment plan – not a credit product. Unlike credit or personal loan options, you won’t be charged interest on your treatment or go through complex credit checks or be asked to provide detailed financial information.

How do I setup a DentiCare payment plan?

  • When your doctor discusses your treatment plan, enquire about a DentiCare Payment Plan tailored to your treatment.
  • Together with your doctor decide on the payment plan details including the deposit, amount and frequency of payments.
  • Complete the simple, direct debit form. There’s no need for credit checks or detailed financial information.
  • You can begin your treatment straight away and your payments begin. Simple. No hassle, no fuss.

What time will my payments be debited?


Direct debits can be processed anytime from midnight on the morning of your scheduled debit date. We suggest having the funds available in the account the night before any due date.

Note: If your direct debit date falls on a public holiday or the weekend, it will be processed the next business day. If for any reason a debit does not occur on a scheduled date, please leave funds available until the payment is debited.

Can I add further treatment to my existing DentiCare payment plan?


Yes, simply talk to your dental or orthodontic provider about adding additional treatment to an existing payment plan

How do I know which practices offer DentiCare?


It’s best to contact your preferred provider (for privacy reasons we do not disclose practice details) and discuss whether a payment plan is available for your treatment. In some instances, they may have information regarding DentiCare on their website or you can simply give them a call.

What if my preferred practice doesn’t offer DentiCare payment plans?


We will happily reach out the preferred practice in your area to discuss offering DentiCare payment plans as a payment option for their practice. Simply click here, submit the clinic details and one of our team will contact them directly.

When do I receive my payment plan statements?


You are emailed your payment plan statement on the 5th of each month.

Can I pay early without fees or make a lump sum payment?


You can make lump sum or additional payments directly to the practice or to DentiCare at no additional costs. If you choose to pay the outstanding balance on your account early, there are no fees or penalties.

How do I change my bank or credit card details?


Download and complete a Change of Details Form here. Once completed, scan (or use your smart phone to take photo) and email the signed form to customerrelations@denticarepayplans.com.au.

Please allow 3 business days for the change to be processed. We will email you to confirm when the changes are made.

Can I change the date of my repayments?


If you need to change the date of your regular repayments, please contact our customer relations team on 1300 186 404. They will be happy to assist.

What happens with my personal information?


The security of your personal information is of utmost importance to us. Our payment platform offers 128 bit SSL encryption and a number of other industry leading safeguards to ensure your data is sent and stored securely.

Do you take steps to ensure your team and company are abiding by industry standards?


We take steps to ensure our team are following industry best practice including the membership accreditation of all our payment plans consultants with the Australian Institute of Credit Management.

What do I do if I have a dispute that I can’t resolve directly with DentiCare?


We are a business member of the Australian Financial Complaints Authority (AFCA) which is the independent ombudsman. You can contact them via their website here, and they will facilitate a resolution if you are unable to resolve a dispute directly.

Have another question not answered in our FAQ?

You can call and speak to one of our friendly customer relations team on 1300 186 404 or email customerrelations@denticarepayplans.com.au

DentiCare Payment Solutions